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Moderators Rules and Responsibilities
Our main priority is to provide the best service possible to our users. To
that end, Staff Members should endeavor to be pro-active in their dealings with
users and stay informed on facility developments.
- Treat Members and co-staff with tolerance, understanding and respect.
- Staff Members are not allowed to do any harassment or any other personal assault while on duty or on site.
- Staff Members even when not on duty must always show respect and pose them selves as ambassadors of Today's Writing Communityas you represent our services and your actions have an impact on all staff members.
- When replying to any member for help topics or answering general questions your to reframe from using profanity or slang at all times
- Always try and answer all questions with the best of your knowledge. If a question does arise that you are not aware of ask any other Today's Writing Community staff member for assistance.
- Attend all mandatory meetings and mandatory training sessions.
- Today's Writing Community Staff members are encouraged to chat in the discussion forums with members and enjoy your time. But always checking for any current members who need assistance.
- If a problem arises with a member and your not getting anywhere yet the user informs you that they will file a complaint always provide them with a contact e-mail address for Administration .
- All members have the right to file complaint on any Today's Writing Community Staff member and all staff members must provide the information requested for thee appropriate department.
- Staff members are responsible for their password and account and must never give it out to any member that is not staff.
Resolving Conflicts
When a Staff Member has a problem with the conduct of another Staff Member, resolve the situation in the following manner:
- Address the issue, always in a professional manner and out of view of members.
- If the issue is still not resolved, talk to or send an e-mail to the Today's Writing Community Administrator at the following admin@todayswriting.com.
Conflicts between user and Staff
- If the user is abusive (either verbally or threatening) to Staff Members, handle it as best and discreetly as possible, and always log your conversation for your protection and immediately contact Administration admin@todayswriting.com.
Disciplinary Action
- Today's Writing Community Staff Members can be subjected to a review at any time if deemed appropriate by the Administration, Coordinator of Staff Members.
- Failure to abide by the Today's Writing Community Staff Member policy may result in a verbal or written warning, or if the offense is severe enough, a staff members review for removal.
- Three written warnings in a six month period will result in a mandatory staff members review.
- Possible outcomes of any Today's Writing Community Staff Members review include, but are not limited to:
- Probation
- Suspension
- Termination of Staff Position
- Removed completely of all Today's Writing Community services
Rewards
Perfect Staff Member Rewards
- If a Staff Member has NOT had any complaints filed and that has shown outstanding service for the current term. The Staff Member will be entitled to a gift from the Today's Writing Community Administration and promotion to handle other duties if they so do wish for the next term.
Staff Security
- Personal information, phone numbers and location of other Today's Writing Community Staff Members should be guarded and not given out to the general public.
- The Staff password should never be given out regardless of what any user or member tells you Today's Writing Community Administration is the only one you should consult with about this information.
- Administration will always directly contact you of any changes of password or request for new staff passwords.
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Positions Available:
Forum Moderators, Columnist, Reviewer-Books, Poem Editors, Story Editors.
If you would like to apply for any of the positions listed, please follow the following link click here From the drop down menu, choose the position of interest and please be sure to list any experience that you might have. Currently all positions at TodaysWriting.com are on a voluntarily bases. We ask that all staff be able to devote a fair amount of time to the community.!
Note: Please treat administrators and other staff members with respect at all times. Please remember we are here to assist you. If you have a problem with any of the staff members, email the founder of Today's Writing Community using our contact form located here. Contact Form Or if you prefer contact the Administrator of Today's Writing Community at the following address admin@todayswriting.com
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